Refund policy

All sales are final and no returns are accepted.

You may always contact us with any questions regarding your order at info@vivapanettone.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is damaged, defective, of unsatisfactory quality, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exchanges

No exchanges are possible once your order has been shipped. For any modifications to your order, please email us at info@vivapanettone.com and we will do our best to accommodate your request.

Unclaimed Orders

If you select the pickup option, you have two weeks to collect your order. We cannot guarantee the availability of purchased products once this period has expired.