Frequently Asked Questions

Produit

Pendant combien de temps se conserve mon panettone?

Un panettone peut se conserver jusqu’à 120 jours suivant sa date de fabrication. Consultez la date de “meilleur avant” sur l’emballage afin de connaître le délai de conservation de votre panettone.

Comment conserver un panettone?

  • Conserver le panettone dans son sachet d’origine.
  • Refermer le sachet en plastique avec l’attache à sac.
  • Conservez-le dans un endroit frais et sec, à température ambiante. 
  • Consommez le dans les 30 jours suivants son ouverture.
  • Le panettone peut être congelé. Pour décongeler le panettone, retirez le du congélateur et laissez le décongeler à température ambiante pendant environ 3 heures avant de le servir.

Astuce : Pour plus de moelleux, vous pouvez réchauffer légèrement le panettone au four pendant quelques minutes avant de le servir pour raviver sa texture moelleuse et son goût.

Comment servir un panettone ?

  • Pour couper un panettone, vous pouvez suivre les étapes suivantes :
  • Préparez un couteau à pain tranchant.
  • Placez le panettone sur une surface plane et stable comme une planche à découper.
  • Coupez le panettone en 2, dans son moule, à l’aide du couteau.
  • Faire des pointes, avec une épaisseur d’environ 2 à 4 cm.
  • Servez les tranches de panettone sur une assiette ou un plat de service.

Astuce : Pour éviter d’écraser le panettone lors de la coupe, utilisez un couteau dentelé pour trancher lentement et délicatement.

Quels sont les allergènes des panettones ?

Tous les allergènes sont indiqués sur l’emballage de nos panettones ainsi que sur la page du produit sur le site internet.

Veuillez noter que, même si certaines de nos recettes ne comprennent pas de noix, nous manipulons les noix suivantes dans nos infrastructures: amandes, noisettes, pacanes, pistaches.

Êtes vous producteur de vos panettones ?

Oui. Nos panettones sont faits à la main, par notre artisan Eric Goeury et son équipe dans notre atelier à Saint- Léonard, au Québec.

Delivery

Where do you deliver?

We deliver throughout Canada.

With constant environmental awareness, we offer 0-carbon delivery for the greater Montreal metropolitan area.

If you wish to place an international order, please contact us at: info@vivapanettone.com or 514 322-3338.

What are the delivery times?

Our deliveries are normally made within 3 to 4 business days.

Please note that during holidays or peak seasons, delivery times may be extended.

If you live in a remote area, please allow 6 to 8 business days.

Are there any delivery fees?

Our shipments are subject to a shipping fee of $12.99, or free shipping for purchases of $100 or more.

You can also select the free in-store pickup option. Please allow 48 hours for your order to be prepared.

Can I send an order as a gift?

Yes. When checking out, you'll need to specify that the shipping address is different from the billing address. Remember to add a message for your friend; otherwise, they might not know who the panettone is from.

Is it possible to have it delivered to the office?

Yes. Simply provide your company's address.

What happens if I am not present on the day of delivery?

The delivery service is instructed to leave the package in a secure location. If this is not possible, the delivery service will attempt a second delivery in the following days. In case of issues, please contact us at ventes@vivapanettone.com or 514 322-3338.

Payment

What payment methods are accepted?

  • In-store, you can pay by card or in cash.
  • Online, only credit cards are accepted.

Do we pay taxes on the products?

Panettones in 200g format, as well as our related products such as spreads and creminos, are subject to taxes.

Grand tasting

What is the Great Tasting?

The Grand Tasting is a day when you can sample some of our products at participating retailers.

This event aims to introduce our panettones.

When is the grand tasting?

Date to be announced

How to participate?

Are you a reseller and would you like to take part in the Grand Tasting?

Send a message to: ventes@vivapanettone.com

Which merchants are partners?

Find the list of our partner merchants in the Find us → Points of sale section of the Viva Panettone website.

Corporate Gifts

Is it possible to customize the panettone for my corporate gifts?

The panettone box can be customized in several ways:

Adapt the sleeve, add a sticker, create a distinct design.

It is also possible to send customized Christmas cards.

Resellers

I have a business and would like to sell your products. What should I do?

Please contact us via this email: ventes@vivapanettone.com

Careers

How to apply at Viva?

Do you have a talent that will help Viva Panettone grow and would you like to contribute it to a growing startup? Contact info@vivapanettone.com

Panettone World Cup

Where is the World Cup taking place?

The World Cup takes place every year in Milan.

How does Viva qualify?

The Viva team first applies. We are then selected to compete in the North American qualifiers in New York. Viva's panettone won the North American finals in 2021 and 2024. These are the two best panettones from this qualifying stage that will represent America in Milan.