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Last updated: June 3, 2026
Viva Panettone operates this store and website, including all information, content, features, tools, products, and related services in order to provide you, as a customer, with a personalized shopping experience (hereinafter the “Services”). Viva Panettone is a Shopify-powered store, which allows us to provide you with the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you access or use the Services, make a purchase or other transaction, or otherwise communicate with us. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy takes precedence with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By accessing and using our Services, you acknowledge that you have read this Privacy Policy and understand the terms of collection, use, and disclosure of your information described herein.
When we use the term “personal information,” we refer to information that identifies you or can reasonably be linked to you or another person. Personal information does not include anonymized or de-identified data that cannot reasonably be used to identify you. We may collect or process the following categories of personal information, including inferences drawn from such information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
Contact information, including your name, address, billing address, shipping address, phone number, and email address.
Financial information, including credit card, debit card, and bank account numbers, payment details, transaction details, payment method, and payment confirmation.
Account information, including username, password, security questions, preferences, and settings.
Transaction information, including items you view, add to cart, add to wishlist, purchase, return, exchange, or cancel, as well as past transactions.
Your communications with us, including information you include in customer service inquiries.
Device information, including device, browser, network connection, IP address, and other unique identifiers.
Usage information, including how and when you access or interact with the Services.
We may collect personal information from the following sources:
Directly from you
Automatically through the Services (cookies and similar technologies)
From our service providers
From our partners or other third parties
We may use your personal information for the following purposes:
Providing, customizing, and improving Services (orders, payments, accounts, recommendations, shipping, returns, etc.)
Marketing and advertising (emails, SMS, targeted ads, promotions)
Security and fraud prevention (account protection, fraud detection, secure payments)
Communicating with you (customer support and service communications)
Legal reasons (compliance, law enforcement requests, dispute resolution, enforcement of policies)
We may disclose your personal information to:
Shopify and service providers (payments, hosting, analytics, shipping, customer support)
Business and marketing partners (including targeted advertising services)
Third parties when instructed or authorized by you
Affiliates or within our corporate group
In connection with business transactions or legal obligations
The Services are hosted by Shopify, which collects and processes personal information to provide and improve the Services. Information may be shared with Shopify and other third parties, including those located outside your country. Shopify may also use certain data to improve its services. Shopify is responsible for certain processing activities. For more information, see Shopify’s Consumer Privacy Policy and privacy portal.
We are not responsible for the privacy practices of third-party websites linked from our Services. We recommend reviewing their privacy policies.
Our Services are not intended for children, and we do not knowingly collect personal information from minors under the age of majority in your jurisdiction.
No system is perfectly secure. We cannot guarantee absolute security of your information. We retain personal information as long as necessary for legal, operational, or business purposes.
Depending on your location, you may have rights such as:
Access to your data
Deletion of your data
Correction of inaccurate data
Data portability
Opt-out of marketing communications
You may exercise these rights by contacting us.
You may contact us or your local data protection authority to file a complaint regarding our handling of personal information.
Your personal information may be transferred, stored, and processed outside your country, including outside the EEA or UK, with appropriate safeguards in place.
We may update this Privacy Policy at any time. Updates will be posted on this page with a revised “Last updated” date.
In accordance with Quebec Law 25, the person responsible for personal information protection at Viva Panettone is Marie-Ève.
Email: marieeve@vivapanettone.com
For questions or requests regarding this Privacy Policy or your personal information, you may contact us at:
Email: info@vivapanettone.com
Address: 8248 Rue du Creusot, Saint-Léonard, QC H1P 2A4, Canada
